UBA Group, a Pan-African financial service provider, has unveiled a chat banking service in Kenya, making the country the latest to unveil the service among its 20 African subsidiaries.
The service, popularly known as LEO, uses Facebook Messenger, allowing customers to sign up for accounts, request for mini statement, top up airtime, fund transfers, check user balance and live chat with customer centre representatives.
“Today we launch United Bank for Africa’s Facebook e-chat service dubbed LEO, marking yet another great milestone in the Kenyan banking sector. UBA becomes the first bank in Kenya, to offer an e-chat service that enables customers to execute transactions on Facebook,” says Isaac Mwige, UBA Bank Kenya Managing Director and Chief Executive Officer.
New and existing customers of UBA will be required to search for UBA ChatBanking on Facebook Messenger to begin the enrolment process.
“Technology remains central to United Bank for Africa’s business strategy, as we endeavour to provide our customer with innovative and convenient banking solutions, further entrenching our vision to be the undisputed, leading and dominant financial services institution in Africa, “ says Emeke E. Iweriebor, UBA East and Southern Africa Group Executive Director and Chief Executive Officer.
“The launch of LEO is in line with our commitment to continuously provide our customers with the latest innovative and convenient banking solutions that fit their lifestyle,” says Mwige.
UBA plans to introduce mobile money transfers, inter-bank fund transfers and payment of bills.