Digital transformation is the new focus in many businesses and it is putting pressure on IT departments.
Most companies cannot afford to stay behind as modern technologies are now more accessible and affordable.
Most companies competitive advantage will become their ability to scale and change their IT systems to ever-changing markets and opportunities.
Although many CIOs have a long history with legacy systems that they have built, they may be apprehensive to change to new systems, because of the invested time and effort it took to build these systems.
However, digital transformation should be a business objective, to keep up with business needs and stay competitive within the industry in which they operate.
It is important to note that another relevant factor that affects IT is the dynamics related to the human support base. IT systems need human resources in the form of experienced and certified technicians, consultants and other related specialists to ensure smooth operation and availability. As modern technologies and systems emerge, the emerging labour force follows and I really think it is important to get well trained and certified human resources within the latest technologies on offer.
This will inevitably result in a fading supply of legacy systems, human resources and an eventual increased cost to keep supporting these ageing systems. Having said that, the IT department can leverage its existing skills to build on the new systems and facilitate new processes and interaction across new channels.
According to the ‘Global VMware State of the Digital Workspace Report’, which surveyed 1 200 business and IT decision-makers, practitioners and influencers in Europe, the Middle East and Africa (EMEA), over half of EMEA businesses (51%) that have successfully executed digital workspace initiatives, saw improvements in their ability to more rapidly bring new revenue streams online.
The study revealed that 57% of organisations that had transformed their digital workspaces saw improvements to mobile workforce effectiveness; 54% in user satisfaction and 47% to security of devices, desktops and applications.
It is also very important for companies to use technology to also improve products, for an example FUNDI has recently used technology to improve products and services. An example of this sort of change within FUNDI is the development of the FUNDI Smartapp, which is used to help customers get a seamless service from the company.
It would make sense for Chief Information Officers to become Chief Innovation Officers and come up with plans to migrate legacy systems into a more scalable and maintainable technology base to avoid getting left behind.