Tigo, Tanzania’s Digital Lifestyle company, has announced the official opening of a call centre, the first of its kind in the country.
“Our investment in this new Call Centre underscores our commitment to grow and diversify the channels through which we reach our customers. Our business partners and customers can now look forward to receiving the most advanced customer care available in the country, buttressed by professional Call Centre agents ready to provide excellence in customer service,” says Diego Gutierrez, Tigo Managing Director.
Gutierrez adds that the Call Centre is equipped with a training facility for its world class service agents.
He is confident that the high-end facility will provide a unified approach to dealing with customers, thus improving the overall performance and effectiveness of customer support, a key Tigo customer care priority.
“We are pleased to partner with one of the world’s leading telecommunications company, Tigo, as the partner of choice to manage its Call Centre in Tanzania. The deployment of this new Call Centre is supported by the PCCI Group’s local experts and by the command centre of the Group based in Dubai. Also, as part of this partnership, the PCCI Group will employ more than 500 people to support local talent,” says Nidal Kamouni, PCCI Group Chief Executive Officer.
“We would like to assure our customers that through the Call Centre, they will continue receiving superior, seamless customer service experience, personalized interactions and proactive engagement from our well-trained teams,” says Zaeem Khan, Tigo Head of Customer Operations.