The Diamond Arrow is the highest prize the Professional Management Review (PMR).africa national survey can bestow upon a company in South Africa for excellence in various industries in the country.
PPC Ltd, a southern Africa cement company, was the Diamond Arrow Award 2014 recipient for the seventh at the PMR.africa Awards, held on 16 April 2014 at the Hyatt Regency Hotel, Johannesburg, South Africa.
The award recognises PPC’s work in the local cement industry over the last year in the Cement and Concrete/Ready Mix Suppliers category.
The results are calculated using the PMR.africa annual national survey, which evaluates and measures customer service and customer satisfaction by random national samples of by buyers at material retailers and representatives of construction companies. PPC received a rating of 4.3 out of a possible 5; improving its rating of 4.19, in 2013.
“This is amazing considering we had the whole cement industry in the running for this prize, it just demonstrations what a hugely prestigious award this is in the industry. It goes to show our commitments to our strength beyond the bag philosophy,” said Marlene Corrie, PPC Sales and Marketing General Manager.
Through the awards, PMR.africa wants to acknowledge and set a benchmark in the various industries for others to aspire to. The awards create an opportunity for companies to recognise their people for the success in achieving excellence in product and customer service.
The awards are the culmination of a research process whereby companies and institutions are rated based on respondents’ perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.
“PMR.africa would like to congratulate PPC on their Diamond Arrow Award for Suppliers of Cement and commend them on their high ratings for Quality of products, Reputation of company(i.e. perception of company’s brand, integrity, CSI) and their Ability to meet orders timeously,” said Johan Hattingh, PMR.africa Chief Executive Officer.
Working on 20 years of innovation
This year will see South Africa celebrating its hard-fought 20 years of democracy; the cement supplier will also be celebrating its 123 years of existence. PPC has been involved with some of the most noteworthy infrastructure projects the country has experienced since 1994.
For over a century, PPC has tracked the growth and development of South Africa, producing cement for many of the country’s iconic landmarks, including the Union Buildings, Gariep Dam, Van Staden’s River Bridge, the Gautrain, Medupi power station, the De Hoop Dam project, the Cape Town Stadium and many other of southern Africa’s infrastructure.
PPC believes that for South Africa to maintain the infrastructure momentum and make significant strides in infrastructure development for the next 20 years, the creation of an Infrastructure Codesa, similar to the Convention for a Democratic South Africa (Codesa), will be needed.
Gathering the national government and private sector in one room, could create a platform where many of the problems currently faced the industry are phased out. PPC is adamant that negotiations between the national government and the private sector would substantially increase the number of infrastructure developments completed.