FNB Life has taken the next step in its digital evolution by giving customers the option to take up and manage life insurance through the FNB Banking App and Online Banking.
By logging into their profiles, choosing the insurance option, answering medical questions and accepting the quote, customers are able to take up cover within a few minutes.
Some customers may be selected to go for a free medical assessment before the policy starts.
“It has never been easier and more convenient for consumers to take up life insurance,” says Lee Bromfield, FNB Life Chief Executive Officer.
“Our new digital offering is a game changer for the life insurance industry in South Africa.”
“With innovation being part of our DNA, it will come as no surprise to customers that we have reached yet another milestone by completely integrating life insurance into our banking systems,” adds Bromfield.
“Our omni-channel strategy not only enables us to improve service levels, but to continue meeting the unique and ever changing needs of our customers by making it possible for them access life insurance through our call-centres, financial advisors, branch networks, FNB Banking App and Online Banking.”
The integration of life insurance with the bank’s digital platforms will afford customers the benefit of a single login to simultaneously manage all their financial services and accounts.
Furthermore, the life cover offering has been integrated into the bank’s rewards programme giving customers more value by earning up to 15% of their monthly premiums back through eBucks.
Customers can now take up life, disability and critical illness cover for up to ZAR10 million each and ZAR5 million respectively on digital platforms.
Life policy holders will also be able review and update their cover digitally without the intervention of service consultants.
For more information customers can contact FNB Life Centre firstname.lastname@example.org