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Ernst Gouws, OUTsurance CEO

The Ombudsman for Short-Term Insurance (OSTI) released his report for the 2013 calendar year.

The OSTI is an independent body that offers dispute resolution between insurers and their clients.

This is the second year in which the OSTI has made public the number of complaints received per insurer together with the number of complaints overturned with some benefit to the complainant.

Ernst Gouws, CEO of OUTsurance commented, “At OUTsurance, we view our responsibility to pay claims promptly and fairly as the most important thing we do. We’re very pleased with the results that the OSTI published, which once again underlined our unwavering commitment to paying valid claims accurately, quickly and efficiently.”

When looking at the rate at which claims are referred to the OSTI for review, OUTsurance maintained a referral rate well below the industry average as it did in 2012. The company furthermore achieved a significant improvement (from 23.2% in 2012 to 14.0% in 2013) in its overturned rate.


The OSTI only overturned 3.6 claims per every 10 000 finalised by OUTsurance, which was the second lowest recorded amongst typical short-term insurers as displayed below:


Gouws continued, “In all insurance, the rubber really hits the road when you claim. In this very competitive market, you can save money by shopping around, but you would be wise to also double check independent statistics like what the Ombudsman makes available. Your insurer needs to be there when you need them most. We at OUTsurance can once again confidently claim that we’re doing both. Saving consumers lots of money on their insurance cover, while ensuring that come claim time, they are in safe hands. At OUTsurance, you really do get something out.”

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