Nokia has been selected to assist MTN Nigeria drive its transformation from network- to customer-centric operations and improve the experience for its 52 million customers.
MTN Nigeria is the first service provider in the region to deploy Nokia Cognitive Analytics for Customer Insight (formerly CEM on Demand) with Nokia Service Quality Manager (SQM) software. ovements based on customer and business impact.
“MTN recognizes the growing importance of customer experience management as it seeks to differentiate itself and provide the best possible services to subscribers. Nokia provides software technologies and world-class expertise to help service providers take full advantage of the latest advances in automation and intelligence, and we are delighted to help MTN in its journey to build a more agile, customer-centric business,” says Naveed Kashif, Nokia Account Leader for MTN Group.
“Nokia’s CEM solution and its underlying methodology exceeded our expectations, and its extensive use case library demonstrated the company’s proven track record in helping service providers around the world successfully transition to customer-centric operations. We are confident that the partnership with Nokia will be invaluable in our ongoing effort to find new and more innovative ways to deliver superior experiences for our customers,” says Hassan ElChami, MTN Nigeria Chief Technology Officer.